Terms & Conditions | Dye Printing

1. Who we are

Dye Printing is a trading name of Charles Dye, sole trader. Address: Reading, Berkshire. Email: hello@dyeprinting.co.uk. Phone: 07438 036 740. In these terms, “we” and “us” means Dye Printing and “you” means the customer.

2. Orders and payment

An order is accepted when we confirm it to you. Your job does not go to print until your payment has been confirmed. Payment is by bank transfer. We only send an order to print once payment by bank transfer is confirmed and received.

Payment

Payment is by bank transfer only.
Bank details will be sent with your invoice.
Please use your order or quote number as the payment reference.

3. Artwork and proofs

Send your artwork to hello@dyeprinting.co.uk. Please supply print-ready artwork: 300dpi, with 3mm bleed, in CMYK. You must check and approve your artwork and any proof we send. You are responsible for spelling, typos, content and for having the rights to use any text, images, logos or designs you supply. We are not responsible for errors you approved.

4. Artwork cut-off

To be included in that day’s production, artwork must be received, with bank transfer payment confirmed, before 10am. Anything received after 10am goes into the next working day’s production.

5. Prices and quotes

Prices shown on our website are estimates. We confirm your final price with you before anything is printed. If the specification or price changes, we may re-quote your order, and nothing is printed until you agree to the new price. Quotes are valid for 14 days. VAT is shown where applicable.

6. Colour and finishing

Colours can look slightly different on screen compared with print, and between print runs. Trimming can also vary slightly. Small variations like these are normal and are not a fault.

7. Delivery

Delivery times are estimates and are not guaranteed. Next day delivery by 12 noon (midday) is available. We share your order with the print and delivery partners needed to fulfil it.

8. Cancellations, faults and refunds

Because orders are custom-made to your specification, the 14-day cancellation right under the Consumer Contracts Regulations does not apply once production has started. If your items are faulty or misprinted by us, we will reprint them or give you a refund. Please tell us as soon as possible, with photos. This does not affect your statutory rights.

9. Liability

Our total liability to you for any order is limited to the value of that order. Nothing in these terms limits liability that cannot be limited by law.

10. Law

These terms are governed by the law of England and Wales.